Windshield Replacement Warranty

View our warranty information for windshield replacement

  • Limited Warranty

Auto Glass Direct Co. based in the state of Arizona warrants the installation of new automotive glass to be free from defects in material and workmanship, for as long as you own the vehicle in which the glass is installed as long as such defects are brought to the attention of Auto Glass Direct Co. within 30 days of your discovery.

For any problems discovered due to an installation error, such as air leaks water leaks, or loose molding that is covered by the warranty, contact any of Arizona locations to schedule a warranty repair. At the discretion of Auto Glass Direct Co. will either repair or replace the warranted product, or correct the defective workmanship at no charge at a mutually agreed upon time. We will also require proof of installation by Auto Glass Direct Co., such as a copy of the invoice.

  • Repair

The chip repair process involves the injection of a special adhesive into the damaged part of the windshield. The success of each repair involves several variables. The best results to a successful chip repair are when the damage is recent, the point of impact is small, the cracks around the damaged area are minimal to none, and the damaged area has no moisture or any foreign object in the damaged area. Some instances during a chip repair a windshield can result with the chip becoming larger.

If Auto Glass Direct Co. has made a chip repair to your automotive windshield and the chip results in becoming larger, Auto Glass Direct Co. is not responsible for such damage.

Auto Glass Direct Co. guarantees that the repaired area of the windshield will not crack further and the repair will pass state vehicle inspection, or we will credit the cost towards a windshield replacement.

 

This Warranty applies as long as you own or lease the vehicle on which the repair was made on and is not transferable.

 

  • Exclusions

The warranty will not apply to leaks, stress cracks, or related damage that is connected to the installation on vehicles that have damage or rust on the pinch weld. Auto Glass Direct Co. will use reasonable efforts to inform you of the existence of such damage or rust prior to the removal of the existing glass; on the other hand, it is often impossible to do. In these situations, Auto Glass Direct Co. is not responsible for any related damage. Also, damage not involving defective workmanship or materials is definitely excluded from coverage under this warranty. Under no circumstances should the manufacturer or vendor be liable for incidental or resulting damages.


 

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